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6. Be aware that two types of products are currently being advertised: "Grey" market which are products imported through channels other than the regular manufacturer (also known as "parallel imports") and "U.S." warranty merchandise imported by the manufacturer and carrying the regular manufacturer's warranty. There is no difference in quality between the two, despite what some imaginative salesmen may claim. Our recommendation is to go with U.S. warranty merchandise.
(Note that in some cases, stores may describe either their own store warranty or that from an independent service company as a "U.S." warranty. This is not at all the same as the manufacturer's warranty. Some companies will not service merchandise purchased through grey market sources so make sure the correct paperwork is packed with your purchase.)
7. Don't let a salesman talk you into buying something you don't want, even if he assures you that you can return it if you're not satisfied. You can return it, but you are still liable for a restocking fee plus shipping and handling costs. If he refuses to sell you what you ask for, don't argue: just hang up and try another advertiser.
8. Before you order, compare prices among the various advertisers. You'll find that there is a "normal" price range listed by several advertisers, roughly comparable. If you come across a price which seems too good to be true, chances are that it is too good to be true.
9. Allow plenty of time for delivery-at least two weeks. Often, salesmen give delivery dates which are based on their expected deliveries. When they don't get their merchandise, very often you don't get yours.
10. Do not pay for any merchandise until you receive it. It is a common-and legal-practice to enter a charge as soon as the order is taken. However, just because there is a charge is no reason to pay if you haven't received your order.
11. Remember that you are a consumer, not a martyr. If you call up to find out the status of your order and are treated rudely or even ignored, just cancel the order. Be sure to tell your credit card company when you do cancel so that any charges will not accrue to your account.
12. If you do have a problem or a complaint, let us know. We need a written letter of complaint before we can take any action. Also, make sure you include your telephone number so that we can get in touch with you if we have to. Finally, keep in mind that our Checkrated Program does not include used merchandise or consumer electronic products such as VCRs, camcorders, telephones, or fax machines.
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